Sparknest Privacy Policy

Sparknest respects your privacy and is committed to handling personal, business, and project information with care. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, request a quote, or work with us on software development, mobile app development, AI automation, Shopify, WordPress, UI/UX design, consulting, maintenance, or support services.

We only collect information that is reasonably needed to respond to enquiries, prepare proposals, deliver agreed services, manage projects, provide support, process payments, maintain business records, and improve our website and services. We do not sell or rent your personal information to third parties.

Information We Collect

When you contact Sparknest or use our services, we may collect your name, email address, phone number, company name, website, project requirements, messages, files, brand assets, business content, billing details, and any other information you choose to provide. If we are delivering technical work, we may also receive access credentials, platform details, hosting information, API keys, app store details, analytics information, or other technical materials needed to complete the agreed scope.

When you visit our website, we may collect basic technical and usage information such as IP address, browser type, device information, pages visited, referring pages, and general interaction data. This may be collected through cookies, analytics tools, server logs, or similar technologies to help us understand website performance and improve the user experience.

Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve website functionality, measure performance, analyse visitor behaviour, and enhance user experience. You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

How We Use Your Information

We use collected information to communicate with you, understand your requirements, provide quotes and proposals, manage projects, create and deliver digital products, provide support, handle billing, maintain records, improve our services, protect our systems, and meet legal or regulatory obligations. Project information may also be used internally for planning, quality assurance, troubleshooting, and service improvement.

Unless otherwise agreed in writing, we may display non-confidential project information, completed work, screenshots, logos, and work samples in our portfolio, case studies, and marketing materials.

Sharing and Third-Party Services

We may share limited information with trusted service providers where needed to operate our business or deliver services, such as hosting providers, payment processors, analytics tools, email platforms, project management tools, contractors, developers, designers, or other specialists involved in the agreed project. These parties are expected to handle information responsibly and only for the purpose for which it was shared.

Some projects may require third-party platforms such as Shopify, WordPress, app stores, payment gateways, AI tools, APIs, plugins, themes, hosting providers, or marketing tools. Your use of those services may also be subject to their own privacy policies and terms.

Data Security and Retention

We take reasonable technical and organisational steps to protect information from unauthorised access, misuse, loss, alteration, or disclosure. Access to client systems, credentials, and confidential materials is limited to the people who need it for the agreed work. However, no website, email system, hosting platform, or internet transmission can be guaranteed to be completely secure.

We retain personal, business, and project information only for as long as reasonably necessary for the purposes described in this policy, including project delivery, support, record keeping, legal compliance, dispute handling, and legitimate business administration.

International Data Transfers

Information may be stored or processed in countries where our service providers, hosting providers, or business operations are located. By using our services, you acknowledge that information may be transferred internationally where necessary to provide our services.

Your Rights and Choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to any legal, contractual, security, or record-keeping requirements that may apply. You may also ask questions about how your information is handled or request that we stop using your information for non-essential communications.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. Any updated version will be published on this page with a revised effective date.

Contact Information

For questions regarding this Privacy Policy, please contact:

Sparknest

Website: https://sparknest.com